Booking Confirmation

Every reservation is confirmed with a valid credit card or deposit. Once confirmed, your booking confirmation arrives by email.

Payment

Payment is due at the time of booking or on arrival — your booking confirmation says which. We accept bank transfer and card payment.

Invoices

Complete the Invoice Request Form on our rooms page, or email info@aparthotelrugby.co.uk with your full name, reservation dates, booking reference and billing details. Your invoice will be ready as soon as possible.

Damages

Guests are responsible for damage caused to the property during their stay and may be charged the reasonable cost of repair or replacement. Every charge is itemised, and we provide supporting evidence on request.

Late Check-Out

Standard check-out is by 10:30 AM. Need a slower morning? Stay until 2:30 PM for a flat £30 — the fee is the same whether you leave at 12:00, 1:00 or 2:30 PM.

Let us know at least one day before check-out by email or WhatsApp. Once paid, send a screenshot of the confirmation via WhatsApp with your full name and room number.

Housekeeping

Staying 7 nights or longer? A full housekeeping service is included free: fresh bed linen, fresh towels, full room cleaning and replenished essentials.

For shorter stays — or an extra clean any time — the same service is £15 per visit.

Pets

Well-behaved pets — dogs and cats alike — are welcome in our ground-floor Deluxe Studio rooms (other room types are not available for pets). The fee is £30 per pet per stay, whatever the length of your booking.

Tell us before arrival which pet you’re bringing and we’ll have comfortable bedding, food and water bowls, training pads and a small welcome surprise waiting. If you’re travelling with a cat, please bring your own litter tray.

Assistance dogs stay free in every room type. Please let us know before arrival so we can prepare for your stay.

Occupancy & Visitors

Rooms are prepared and priced for the number of guests on the booking — only those guests may stay overnight. Visitors are welcome during the day, but we ask them to leave by 10:00 PM.

If more people are found staying in the room than booked, we may charge the applicable rate for each additional guest, ask the unregistered guests to leave, or — in serious cases — cancel the remaining booking without refund.

Luggage Storage

Free secure lockers on the ground floor, before check-in or after check-out. Lockers take a £1 coin, returned when you collect your luggage.

Waste on Longer Stays

Two easy options: leave rubbish bags outside your room door before 8:00 AM for our housekeeping supervisor to collect, or use the large orange bin behind the hotel at any time.

Smoking

Apart Hotel Rugby is 100% non-smoking — no smoking or vaping anywhere inside the hotel or guest rooms. If we find evidence of smoking, a specialist deep-cleaning fee of up to £200 covers the reasonable cost of removing odours and preparing the room for the next guests.

Quiet Hours

From 10:00 PM to 7:00 AM we ask all guests to keep noise low — quiet conversations, TV and music down, neighbours asleep. Thank you for keeping the house restful for everyone.