Guest Guide & Hotel Policies
Everything you need to know before and during your stay — bookings, payments, check-in and our house rules. If anything is unclear, our team is one message away.All prices in GBP · no VAT is charged
Cancellation
Plans change — the earlier you tell us, the more we can refund. Timing is counted back from your check-in date.
Cancel 14 or more days ahead and we refund every penny.
We keep 25% of the booking amount and refund the rest.
Cancellations this close to arrival are not refunded.
Extras & Fees at a Glance
Optional services and the few fees we charge. Select any line for the full details.
Booking & Payments
Booking Confirmation
Every reservation is confirmed with a valid credit card or deposit. Once confirmed, your booking confirmation arrives by email.
Payment
Payment is due at the time of booking or on arrival — your booking confirmation says which. We accept bank transfer and card payment.
Invoices
Complete the Invoice Request Form on our rooms page, or email info@aparthotelrugby.co.uk with your full name, reservation dates, booking reference and billing details. Your invoice will be ready as soon as possible.
Damages
Guests are responsible for damage caused to the property during their stay and may be charged the reasonable cost of repair or replacement. Every charge is itemised, and we provide supporting evidence on request.
During Your Stay
Late Check-Out
Standard check-out is by 10:30 AM. Need a slower morning? Stay until 2:30 PM for a flat £30 — the fee is the same whether you leave at 12:00, 1:00 or 2:30 PM.
Let us know at least one day before check-out by email or WhatsApp. Once paid, send a screenshot of the confirmation via WhatsApp with your full name and room number.
Housekeeping
Staying 7 nights or longer? A full housekeeping service is included free: fresh bed linen, fresh towels, full room cleaning and replenished essentials.
For shorter stays — or an extra clean any time — the same service is £15 per visit.
Air Conditioning
All rooms have air conditioning, available as an optional extra for £5 per hotel day. After check-in you receive a secure payment link — once paid, we activate it remotely.
- A hotel day runs from 3:00 PM to 10:30 AM the following morning — not 24 hours. Buy at 11:00 PM and it stays active until 10:30 AM; to keep cooling after that, purchase another hotel day.
- For safety, the system pauses between 11:00 PM and 6:00 AM. During those hours you can reactivate it for one hour at a time from your control link — it switches off after each hour and can be turned on again.
- Keep windows and doors closed while it runs — smart sensors switch it off automatically if one is left open.
- 20–22°C is the sweet spot. Setting it much lower won’t cool the room faster, but may reduce efficiency.
Pets
Well-behaved pets — dogs and cats alike — are welcome in our ground-floor Deluxe Studio rooms (other room types are not available for pets). The fee is £30 per pet per stay, whatever the length of your booking.
Tell us before arrival which pet you’re bringing and we’ll have comfortable bedding, food and water bowls, training pads and a small welcome surprise waiting. If you’re travelling with a cat, please bring your own litter tray.
Assistance dogs stay free in every room type. Please let us know before arrival so we can prepare for your stay.
Occupancy & Visitors
Rooms are prepared and priced for the number of guests on the booking — only those guests may stay overnight. Visitors are welcome during the day, but we ask them to leave by 10:00 PM.
If more people are found staying in the room than booked, we may charge the applicable rate for each additional guest, ask the unregistered guests to leave, or — in serious cases — cancel the remaining booking without refund.
Luggage Storage
Free secure lockers on the ground floor, before check-in or after check-out. Lockers take a £1 coin, returned when you collect your luggage.
Waste on Longer Stays
Two easy options: leave rubbish bags outside your room door before 8:00 AM for our housekeeping supervisor to collect, or use the large orange bin behind the hotel at any time.
Smoking
Apart Hotel Rugby is 100% non-smoking — no smoking or vaping anywhere inside the hotel or guest rooms. If we find evidence of smoking, a specialist deep-cleaning fee of up to £200 covers the reasonable cost of removing odours and preparing the room for the next guests.
Quiet Hours
From 10:00 PM to 7:00 AM we ask all guests to keep noise low — quiet conversations, TV and music down, neighbours asleep. Thank you for keeping the house restful for everyone.
Questions or Concerns?
Talk to us — we aim to resolve every complaint promptly.
‘Apart Hotel Rugby’ is a trading name of Ourcity Lettings Ltd.
Registered office: Michael Stuart Associates A, 122a High Street, Ingatestone, Essex, England, CM4 0BA.
As a proud family-owned business, we bring a warm, personal touch to every apartment studio we offer. Each of our spaces is designed to be a true “home away from home,” ensuring you enjoy the utmost comfort during your stay. We invite you to explore our full range of offerings on our website and discover what makes our properties uniquely special!
Ruby Conkie
“Staying at Apart Hotel in Rugby it was like coming home. It was cozy, comfortable and welcoming”
Why Choose Apart Hotel Rugby?
Prime Location Near Rugby Railway Station
5-minute walk from the town’s vibrant amenities and transport links.
Smart Contactless Check-In System
Contactless check-in and check-out with smart locks. Secure lobby and rooms.
Complimentary Guest Lounge & Refreshments
Sit down and enjoy complimentary tea and coffee in our hotel lobby.
High-Speed Wi-Fi & Netflix Included
Enjoy 24/7 access to high-speed Wi-Fi and unwind with Netflix on our Smart TVs.
Free Private On-Site Parking
With 10 parking spaces available, we aim to make your stay even more convenient.
Daily Housekeeping & Premium Amenities
With daily housekeeping, complimentary bottled water, and a selection of mini toiletries, we go the extra mile.
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